Joom Promo & Discount Code September 2025

More about Joom

Joom is an international e-commerce and fintech group founded in June 2016 in Riga, Latvia. Headquartered in Lisbon, Portugal, Joom operates globally with offices in China, Hong Kong, Brazil, the USA, Germany, and Luxembourg .

What Joom Offers

• Joom Marketplace: A mobile-first e-commerce platform that connects consumers with products from Asia and Europe. The app was launched in 2017 and has been downloaded over 400 million times worldwide .

• JoomPro: A B2B solution launched in 2021 to facilitate importing goods from China, currently operating in Brazil .

• Onfy: A pharmaceutical marketplace in Germany, launched in 2022 

• JoomPay: A fintech service for daily financial transactions in Europe .

• Joom Logistics: Provides logistics, technology, and infrastructure services for cross-border e-commerce 

Company Mission

Joom's mission is to make global trade easy and efficient via technology. The company aims to connect global factories with sellers, making cross-border commerce more efficient and accessible .

Product Safety and Quality Control

Joom is committed to product quality and safety. The platform has joined the Product Safety Pledge initiative, actively collaborating with EU Member States to remove dangerous products. Additionally, Joom employs strict 'Know Your Customer' protocols to vet sellers and uses AI tools along with human auditors to maintain high-quality standards .

For more information, visit Joom's official website.

Joom provides a comprehensive FAQ section to assist customers with various inquiries. You can access their official FAQ page here: (JoomBoost).

Key Topics Covered:

• Shipping & Delivery: Information on processing times, estimated delivery periods, and factors affecting shipping.(Ship24)

• Returns & Refunds: Guidelines on returning items, including conditions for returns and the process for obtaining refunds.

• Account Management: Instructions on creating, managing, and securing your Joom account.(JoomBoost)

• Payments: Details on accepted payment methods and billing inquiries.(merchant.joom.com)

• Product Information: Clarifications on product descriptions, sizes, and availability.

For more specific concerns or if you cannot find the information you need, Joom's customer service can be reached at:(Ship24)

• Email: support@joom.com

• Phone (USA): (844) 535-5666(PissedConsumer)

• Phone (Latvia): +371 2 733 6610